1. Introduction

Pixie & Bloom respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect your information when you use our website or place an order with us.

By using our website, you agree to the terms outlined in this policy.

2. Information We Collect

When you place an order or contact us, we may collect:

• Your name

• Billing and delivery address

• Email address

• Phone number

• Payment information (processed securely via third-party payment providers)

• Order details and purchase history

We may also collect limited technical information such as:

• IP address

• Browser type

• Device information

• Website usage data through cookies and analytics tools

3. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Contact you regarding your order

• Provide customer support

• Improve our website and services

• Prevent fraud or misuse

• Send marketing emails (only if you opt in)

We will never sell your personal information to third parties.

4. Payment Information

Payments are processed securely through trusted third-party payment providers.

We do not store or have access to your full card or payment details.

5. Sharing Your Information

We may share limited information with trusted third parties where necessary to operate our business, including:

• Delivery couriers

• Payment processors

• Website hosting providers

• Analytics providers

These providers only receive the information necessary to perform their services.

6. Cookies

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use the site.

Cookies may help us:

• Remember preferences

• Improve website performance

• Analyse traffic and visitor behaviour

You can disable cookies through your browser settings if preferred.

7. Marketing Communications

If you subscribe to our mailing list, we may send occasional updates, promotions, or product news.

You can unsubscribe at any time using the link provided in marketing emails.

8. Data Retention

We keep your information only for as long as necessary to:

• Fulfil orders

• Meet legal or accounting obligations

• Resolve disputes

9. Your Rights

Under UK data protection law, you may have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Withdraw consent for marketing

• Request a copy of the information we hold about you

To make a request, please contact us using the details below.

10. Data Security

We take reasonable steps to protect your personal information and keep it secure.

However, no online transmission or storage system can be guaranteed to be 100% secure.

11. Third-Party Links

Our website or social media pages may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page.

13. Contact Us

If you have any questions regarding this Privacy Policy or your personal data, please contact:

Pixie & Bloom
Via our website contact form or social media pages.

Last updated: May 2026